If you've had a business conversation with me since early 2012, you know how much I love HubSpot, but today I've got a bone to pick with them. See, this "Delightion" stuff that @dharmesh talked about during his Inbound '13 keynote address — humanizing the selling process, and delighting customers so … [Read more...]

Hi again, from HubSpot's Inbound '13 - Day 3!  While my conference cohorts celebrate around the corner with One Republic, I come to you from the comfort of my Newbury Street hotel room.  I just got off the phone with my son and learned a kid gave him Red Hots at camp today, and he liked them.  My … [Read more...]

Hello from Day 2 of HubSpot's Inbound '13 in Boston! Today was totally exhausting and the best day I've had all year. I woke up at 3:00 this morning, and definitely not up for the Boylston Street parties tonight. Hope all you HubSpotters are having fun, but also that you are slow and hungover in the … [Read more...]

Hello from Boston's gorgeous Back Bay! It's been a busy and exciting day that started with checking the #INBOUND13 Twitter feed (I think we are going to break the internet this week), dropping my son off at summer camp, and then a long drive to Boston.  To get me in the Inbound mood, I brought along … [Read more...]