If you’ve had a business conversation with me since early 2012, you know how much I love HubSpot, but today I’ve got a bone to pick with them. See, this “Delightion” stuff that @dharmesh talked about during his Inbound ’13 keynote address — humanizing the selling process, and delighting customers so much they become promoters of your brand — it put me into a big, ugly funk. [Read more…] about My Inbound ’13 Funk and the Problem with HubSpot “Delightion”
HubSpot Inbound 2013
Hi again, from HubSpot’s Inbound ’13 – Day 3! While my conference cohorts celebrate around the corner with One Republic, I come to you from the comfort of my Newbury Street hotel room. I just got off the phone with my son and learned a kid gave him Red Hots at camp today, and he liked them. My son is the pickiest eater in the world, so this is thrilling to me: I eat peperoncinis out of the jar, for breakfast.
Hello from Day 2 of HubSpot’s Inbound ’13 in Boston! Today was totally exhausting and the best day I’ve had all year. I woke up at 3:00 this morning, and definitely not up for the Boylston Street parties tonight. Hope all you HubSpotters are having fun, but also that you are slow and hungover in the morning so I can snag a front row to Arianna Huffington’s keynote!
Hello from Boston’s gorgeous Back Bay! It’s been a busy and exciting day that started with checking the #INBOUND13 Twitter feed (I think we are going to break the internet this week), dropping my son off at summer camp, and then a long drive to Boston. To get me in the Inbound mood, I brought along HubSpot’s opening keynote speaker, Seth Godin, in the form of his audio book “The Icarus Deception.” The gist of this book is do what you love with all your heart, create “art,” and be brave enough to venture outside your comfort zone.